Protecting the privacy of the people who use our website is very important to us. We do not require anyone to submit any personal or private information about themselves when they visit our website.
We collect data from our website on how many people access our site, how it is used and whether there have been any technical problems. We do this to help us to understand how we can better meet the needs of our customers. This data doesn’t contain any personal information and we cannot link this data to individual visitors. All the information is also deleted periodically.
The data we collect includes:
- The name of your internet service provider and the internet protocol (IP) address you are using - this may or may not identify a specific computer
- The date and time you visit our website, and the pages you look at
- The internet address of any websites which have linked you directly to our site
We will only collect personal information when you specifically and knowingly give it to us, for example by filling out our online enquiry form or by sending us an email. We record what time you give us this information and keep track of where it is sent to. We will use the personal information you give us for the reasons stated when you provide it.
We will only use it for other reasons where we have to legally or where this is allowed by law. Generally we will not share your information with outside parties unless we have to legally or where the law allows this.
Solutions Four Impact Ltd does not store financial details.
External service providers
Solutions Four occasionally contracts external companies to help with the provision of our online services.
When we do so:
- We only give them the information which they need to carry out the service
- They agree not to use any information we give them for any other reason than what we have agreed with them
- We make sure they have proper systems in place to protect personal data and private information
Security
We monitor the data we collect to detect or investigate unauthorised uses of our website. This means that when you send us an email or submit information using an online form we stop it to check what it contains. Please be aware that whilst we do everything we can to protect your privacy, we cannot guarantee the security of any information in an email or an online form whilst this is being transmitted to us.
Cookies
Cookies are files which can be stored on your computer when you visit a website. These files contain information about the web pages you look at so that the next time you visit the site it can be customised to meet your needs. We do not use cookies on this website at present. If we decide to use them in the future, we will include full details in this in our privacy statement, and they will not be associated with any personal information.
Virus and Malware Protection
We make every effort to check and test the material on our site for malicious software or malware. However, Solutions Four cannot accept any responsibility or liability for any loss, disruption or damage to your computer system or information contained on it, which may occur as a result of using material from our site. It is always advisable to run an anti-virus program on any material downloaded from the internet.
If an email infected with malicious software is sent to us, it will be deleted automatically before it reaches our email system. Please be aware that if you have unintentionally sent us an email infected with malicious software, it will not reach us. If you don't receive acknowledgement of your email within 14 working days, please contact us using our online enquiry form or via our freephone number.
Links
Our site contains links to and from other websites. Solutions Four does not necessarily endorse or support the organisations that are linked to or from our website. We cannot guarantee that links will work all of the time either as we have no control over the availability of the linked pages on other websites.
Please be aware that other websites may deal with privacy issues differently and we can take no responsibility for the privacy practices or content of any linked websites. If you decide to access websites linked to ours, you do so at your own risk.
If you want to link to pages on our website, you will need to get our permission first. Please use the online enquiry form on the 'Contact Us' page to request this permission from the webmaster.
Data Protection Act